FAQs

What kind of massage is this?

I am a trained relaxation massage therapist, and I am completing my remedial (deep tissue) massage training. This means that I adapt the depth of the treatment to your preference for a relaxation massage to soothe an overwhelmed mind, nervous system or emotions, or a deep tissue massage to target muscular-skeletal concerns. Or, we can do a mix of both! You are welcome to communicate with me about the pressure and how the massage feels at any time.

Do you use oils?

Yes, Soul Glow massages use oil against the skin to enable glide. I use grapeseed oil with some calming essential oils. Please let me know if you are allergic to any essential oils.

How much do I undress?

You undress down to your bottom underwear, which you keep on. Keeping on a bra is up to your preference: I can unhook the bra when massaging the back, and then hook it back up when I have finished that part of the body. If you would prefer to remain covered for sensory, cultural or religious reasons, I can cover you with a thin sheet and focus on compression and friction massage over the sheet, which doesn’t require oil. For all clients I keep the body draped and warm, except for the area I am massaging.

Is this massage safe for pregnancy?

Yes, Soul Glow massages are safe for pregnancy. I adjust the positioning of pregnant clients depending on where they are up to in their pregnancy, and how they feel in their body. We may prop you with pillows on your side and massage that way. I am currently obtaining a Certificate of Pregnancy Massage to deepen my skills and expect to complete this in September 2025.

How do I pay for appointments?

You have a choice. You can pay upfront by card when you book online, or store your card details when booking and make easy payment at the time of your treatment. Both methods are through the secure Acuity Scheduling platform. PayID/bank transfer and (exact) cash are also accepted at the time of treatment.

How do I pay for a gift certificate?

Gift certificates are paid upfront online with card, Apple Pay or Google Pay through the secure Acuity Scheduling platform.

How do I pay for a package?

Packages are paid upfront online with card, Apple Pay or Google Pay through the secure Acuity Scheduling platform. Packages have 20% discount already applied.

What if I need to cancel?

Cancellations made 24 hours or less before the treatment time incur a 50% cancellation fee.

What if I need to reschedule?

Click ‘reschedule’ on the booking confirmation or appointment reminder email.

Where is my booking email?

If you didn’t receive a confirmation or reminder email, please check your junk mail folder. Contact me to resend if necessary.

Are you registered for health insurance?

I am not yet registered for health insurance claims, but I will be in November 2025. Until then, my rate is less than the out-of-pocket amount if you claim health insurance elsewhere.

Prices:

I increased my prices by $1 in January 2025 to make it easier for people to pay with cash. They increased slightly with my CertIV certification on the 19th of March 2025, and will slightly increase again with my Diploma of Remedial Massage certification on the 1st of November 2025.

10% off your first treatment offer:

Sign up for offers and receive a code to apply when you book for 10% off. Applies to single 60 or 90 min treatments only, not packages or gift certificates.

Do you do extras?:

I offer relaxation and remedial massage only, no sexual services provided. Any request for sexual services or sexual behavior and police will be called immediately, with the full amount payable for the treatment.

Ok, but I still have a question:

Email or SMS are the best ways to get me as I am often with clients in the massage quiet zone:)